Privacy Policy
We value your privacy and we understand that in the modern era, it is our responsibility to ensure that the information you provide us with is safe, secure and remains confidential. The following privacy policy outlines our obligations in respect of the information you provide to us and your options, should you have any questions or concerns.
Introduction
At Turner Hopkins we value your privacy and security of your personal information. We are committed to best practice procedures as outlined in the Privacy Act 2020. This Privacy Policy outlines our approach in how we collect, use, disclose and protect your personal information.
Definition of Personal Information
Personal information refers to any information about an identifiable individual. The types of information we gather and maintain concerning you will depend upon your interactions with us. Here's a breakdown of the information we may collect:
Contact and identification details, such as your name, date of birth, contact numbers, email addresses, residential and/or business addresses, demographic data (e.g., postal code, age, gender), and driver's license particulars.
Payment and billing information, such as account or credit card data, and payment-related details linked to your acquisition of our services.
Case-related information and legal documentation necessary for our legal services.
Sensitive information, such as details concerning your health, will only be collected with your explicit consent, unless otherwise permitted or required by law.
Any other information you provide to use during consultation or correspondence.
In the event that you provide us with personal information about another individual (e.g., contact person) kindly inform them about this Policy. This ensures that they are aware you have provided their information to us and that they can refer to this Policy to understand how their information will be managed.
Why personal information is collected
At Turner Hopkins we collect personal information to facilitate our business operations, deliver our legal services including legal advice, representation and document preparation, communicate with you regarding your matter, improve our services, and to comply with our legal obligations, which includes, among other things, meeting our anti-money laundering responsibilities and client verification procedures.
How we collect personal information
We may collect personal information through various means including:
Directly from you or from third parties acting on your authority or who you authorise us to make contact with about you:
· To complete our customer due diligence and anti-money laundering (AML) requirements;
· As part of the provision of our services to you; or
· When you apply to work at Turner Hopkins.
Indirectly through your use of our website, such as the services and functionality offered through it.
The agents and service providers that we may engage to assist us with fulfilling any of the purposes recorded in this policy.
Disclosure of Personal Information
We prioritise the security of your personal information and take all reasonable steps to protect it against unauthorised access, alteration or disclosure. We maintain strict confidentiality and information protection policies and regularly update our systems to ensure your personal information remains safe.
Turner Hopkins does not share your personal information with third parties, except as required by law or to facilitate with the provision of our legal services. We may share your personal information with our partners, including barristers, experts and other professionals as necessary in providing our services to you.
Information about cookies
Cookies are small, often encrypted text files, that are sent by websites to your web browser and stored on your computer or device. Cookies serve various purposes, such as tracking your online activities, remembering login information, and storing user preferences. Cookies do not record any other personal information about you. To find more about the way cookies work, and how you can manage your own cookies settings, visit www.allaboutcookies.org.
Accessing and correcting your information
Our ability to provide you with our services, as well as fulfill our business functions, centers on the accuracy, completeness, currency, and relevance of the information we maintain about you. Please advise us promptly of any change in your personal details.
You can access and request the correction of the information we have on record about you by contacting us on paul.janssen@turnerhopkins.co.nz.
The Privacy Act 2020 provides circumstances in which access to your information may be denied, such as when the information pertains to pending legal proceedings. If we decline or restrict your access, we will explain why. In case of a refusal, you have the option to file a complaint with the Office of the Privacy Commissioner.
How long we hold personal information
Turner Hopkins will retain your personal information only for the duration necessary to achieve the intended purpose for which it was collected.
Information provided in Job Applications
In the event that you submit a job application to Turner Hopkins, the information you provide will be used to evaluate your application. We may share the details included in your application with contracted service providers for purposes such as screening, aptitude testing, and human resources management functions.
Enquiries or concerns
If you have any concerns about privacy of your personal information, you suspect a breach of your privacy or believe that we have violated privacy regulations, you have the right to file a complaint by notifying paul.janssen@turnerhopkins.co.nz.
Our commitment is to acknowledge your complaint and outline our investigation process within 24 hours of receiving it. We aim to resolve your complaint within 20 working days and will communicate our decision to you in writing. If, for any reason, we cannot meet this timeframe, we will contact you to provide an estimate of when the matter will be resolved.
If you find our resolution unsatisfactory, you have the option to reach out to us to discuss your concerns further or escalate the matter by filing a complaint with the Office of the Privacy Commissioner, which can be done via their website at www.privacy.org.nz, by calling 0800 803 909, or using their online complaint form. If your complaint pertains to your financial arrangements with us, you may also contact the Insurance and Financial Services Ombudsman Service at www.ifso.nz or by calling 0800 888 202.
If you have any further questions or concerns regarding how we have managed your personal information, please direct your correspondence to paul.janssen@turnerhopkins.co.nz.
Changes to our privacy policy
We may change our Privacy Policy from time to time at our discretion, without prior notice. The most recent version is always accessible on our website.
Updated: 31 October 2023